Combine product usage, support data, billing data, and survey data to capture a full 360 degree view of a customer. No more customer blind spots.
Segment your customer base using powerful filters and setup alerts to drive revenue by acting on up-sell and cross-sell opportunities.
Set alerts on configurable "Red Flag" metrics to proactively reach out to customers at the risk of churning.
Operationalize key Customer Success processes such as onboarding, churn management and renewals. Establish best practices within your team.
Monitor a sponsor's departure for changes in job role, title & location.
Metrics necessary to run your SaaS business -- Annual/Total Contract Value, Monthly Recurring Revenue, Cost of Customer Acquisition, Life Time Value of a Customer, etc.